Reservations made through Hemşin Ata Konağım are subject to the cancellation and refund conditions stated below. All users who complete the reservation process are deemed to have accepted these conditions.
Cancellations must be notified in writing (via email or WhatsApp) at least 7 (seven) days before the planned arrival date. Cancellations made within this period will be refunded without any deductions.
For cancellations made less than 7 days prior to arrival, the first night's accommodation fee may be charged. The remaining amount will be refunded to the customer in accordance with any refund conditions.
If a customer does not check into the facility despite having made a reservation and does not provide any notification, the reservation will be considered unused and no refund will be given.
If a customer leaves the property before the scheduled date after their stay has begun, a refund for the unused nights will be issued at the discretion of the establishment.
In the event of natural disasters, official bans, transportation restrictions, or force majeure events beyond the control of the parties, the parties shall find a solution within the framework of mutual goodwill.
Refunds for online reservations are processed within 7 to 14 business days via the card or payment method used for the initial payment. For reservations made by phone, the refund process for deposits or other payments is handled by the business according to the payment method used. The time it takes for the amount to appear in your account may vary depending on the processing times of the banks.
For cancellation and refund requests, you can contact us using the following contact information:
Email: info@atakonagim.com.tr
Phone: 0507 487 53 53
Address: Zilkale Village, Zilkale Cluster Houses No:12, Çamlıhemşin / Rize, Türkiye